In a stunningly short period of time, the world realised the true value of many lower-paid jobs. Front-line health workers, drivers, warehouse operatives, child-carers, shop-workers, along with public safety, utility and many other workers, all kept us safe, comfortable and connected as the crisis unfolded. Even before the pandemic, work has been tough for many.
I recently saw a BBC article on the topic of deep listening. The context was conflict, but it was a good reminder of the benefits of good listening in all business communication. This blog looks at those benefits, explores what can make listening difficult and suggests some tips for making your approach more effective.
